Customer and employee survey
Zondera has developed a method in which questions and results of surveys of customers and employees can be correlated and compared.
The result will help you train the employees in a customer oriented working method and create an attitude in which everyone takes responsibility for the customer experience.
360 Feedback and employee survey
To carry out Zondera’s 360 Feedback in connection with the employee survey is often both time and cost efficient. It enables a minimized effort for HR as well as managers and those who will evaluate the managers.
When 360 Feedback is carried out in connection with an employee survey the questionnaire is complete with leadership questions that are summarized in four dimensions: Inspiration - Collaboration - Goalsetting - Driving force
This is a powerful tool to raise the managers’ self-awareness and start focusing on the behaviors that have the best effects.