Customer survey

Loyal customers give your company conditions for higher efficiency and profitability. Zondera’s customer surveys clarify your customers’ experience of your products, services, communication and treatment.

Science

Based on science

Zondera’s surveys are based on science with a well-tried and documented working model to help you act on the feedback from every phase of the customers’ experience in meeting you. Through follow-up customer surveys you can ensure that your efforts have been efficient.

Employee surveys

Different types of surveys

Zondera makes many different types of customer surveys. For example it can be internal customer surveys, evaluations of big projects/deliverances or user questionnaires for the public sector. We can also correlate the results of an employee survey and a customer survey. In that way you get a basis for training the employees in a customer focused working method and in creating an attitude in which everyone takes responsibility for the customer experience.

Results

You get a pedagogical and legible result material and a clear presentation of preferential areas of development. The results are a good basis for decisions for business development that gives you the ability to create a customer oriented business.

Employee surveys

Contacts

Per Falkenius

Per Falkenius

Project Manager/Survey Consultant

+46 70 949 15 13

per.falkenius@zondera.com

Henrik Otterbeck

Henrik Otterbeck

Project Manager/Survey Consultant

+46 70 677 69 58

henrik.otterbeck@zondera.com

Kristina Venngren

Kristina Venngren

Project Manager/Survey Consultant

+46 73 352 72 05

kristina.venngren@zondera.com

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