Customer survey

Loyal customers give your company conditions for higher efficiency and profitability. Zondera’s customer surveys clarify your customers’ experience of your products, services, communication and treatment.

Based on science

Zondera’s surveys are based on science with a well-tried and documented working model to help you act on the feedback from every phase of the customers’ experience in meeting you. Through follow-up customer surveys you can ensure that your efforts have been efficient.

Results

You get a pedagogical and legible result material and a clear presentation of preferential areas of development. The results are a good basis for decisions for business development that gives you the ability to create a customer oriented business.

Different types of surveys

Zondera makes many different types of customer surveys. For example it can be internal customer surveys, evaluations of big projects/deliverances or user questionnaires for the public sector. We can also correlate the results of an employee survey and a customer survey. In that way you get a basis for training the employees in a customer focused working method and in creating an attitude in which everyone takes responsibility for the customer experience.

Case studies (Swedish)

Sabis
Tyresö
Estrella
Löfbergs Lila
Botkyrka kommun
Samtrafiken
Stadsmissionen

Contacts

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