Customer survey
Loyal customers give your company conditions for higher efficiency and profitability. Zondera’s customer surveys clarify your customers’ experience of your products, services, communication and treatment.
Different types of surveys
Zondera makes many different types of customer surveys. For example it can be internal customer surveys, evaluations of big projects/deliverances or user questionnaires for the public sector. We can also correlate the results of an employee survey and a customer survey. In that way you get a basis for training the employees in a customer focused working method and in creating an attitude in which everyone takes responsibility for the customer experience.
Results
You get a pedagogical and legible result material and a clear presentation of preferential areas of development. The results are a good basis for decisions for business development that gives you the ability to create a customer oriented business.
Customer and employee survey
Zondera has developed a method in which questions and results of surveys of customers and employees can be correlated and compared.
The result will help you train the employees in a customer oriented working method and create an attitude in which everyone takes responsibility for the customer experience.
Based on science
Zondera’s surveys are based on science with a well-tried and documented working model to help you act on the feedback from every phase of the customers’ experience in meeting you. Through follow-up customer surveys you can ensure that your efforts have been efficient.
Product sheets
Download our product sheets to get more information about or products and services.
(Only available in Swedish at the moment)
Case studies (Swedish)
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