Our services

How it works

1. 1. A project leader from ZonderaCom proposes, together with you, a project plan and makes it have the support of the leadership and the employees.
2. 2. The survey design is being made in collaboration with you and, if you wish, it's possible to use questions already used in earlier surveys or alternatively, we can help you with setting up new questions. ZonderaCom sets up the survey for use in the Internet application.
3. 3. The selection of customers to be part of the survey is made and then ZonderaCom inserts the participants into the Internet application.
4. 4. A decision is made about when to start the survey and its duration. A common duration is two weeks.
5. 5. Inform the participants about the customer satisfaction survey by sending an e-mail.

1. 6. ZonderaCom initiates the survey by sending an e-mail with instructions and a link to the survey.
2. 7. The participants fill out the survey by clicking on the link and typing in a password.
3. 8. The percentage of answers is controlled continuously through the web browser. ZonderaCom sends two reminders to those who haven't replied.
4. 9. As employer you can see the results in your web browser right after the conclusion of the survey.
5. 10. ZonderaCom would be glad to help you with analyzing the results and presenting the outcome in a written report. This report includes a conclusion of the results, presentation of graphs and deeper analyses of chosen areas of interest. ZonderaCom presents the report orally for the management.