Our customers
References customer satisfaction surveys
ZonderaCom carries out customer satisfaction surveys with companies and organisations and we use different qualitative and quantitative methods like for instance interviews, paper surveys, phone interviews, focus groups and surveys by Internet. Below you will find some of our customers whom we have worked with recently. Please contact ZonderaCom for more information and more references.
IT consultancy: Dataphone AB
A customer satisfaction survey is carried out annually since 2003 to measure, per region, the customer's satisfaction with Dataphone as a provider. The result is used as part of a Balance Scorecard to measure the performance of their employees. The year 2005 survey was supplemented with a series of phone interviews.
Public authority: Swedac
Swedac has carried out customer satisfaction surveys with their regular customers as a follow up of an employee satisfaction survey. The result was fed back to all departments in the form of a group excercise with the purpose of motivating the employees and to show the change work as positive and as an opening to new possibilities.
Bus company: Swebus
ZonderaCom carries out focus groups with the purpose of measuring Swebus' customers and to get a good big picture of how the travellers in the respective regions feel about the service which Swebus offers. ZonderaCom supplies project leadership and discussion moderator and finally summarizes the material as a report that is presented to the managers. This is done as a supplement to the customer satisfaction surveys.
Consulting company: Projektgaranti
The purpose of the customer satisfaction surveys was to inform Projektgaranti of how the customers feel about the cooperation in their projects. Further the customer survey serves as a tool that gives indication of what Projektgaranti could work on to improve their business in and around their project services.
IT company: Triona AB
They carried out their second customer satisfaction survey together with ZonderaCom in the spring of 2007, covering 100 of their regular customers. The purpose of the survey was to give a basis for development of their organisation and the employees at Triona. The starting point was to create a simple web-based survey based on a general set of questions about how well the result of Trionas contracted work matches what the customer had expected.
